Often it's siloes, a gap between design and implementation, or a lack of deep understanding of people's needs and drivers. That's why we focus on collaboration, co-design and implementation.
We partner with purpose-led organisations to grow your retention and impact.
Every engagement is scoped to where you are and what you need. Here is how most leaders start.
Most popular starting point
One focused day. A plan that sticks.
For CXOs, CEOs, directors, and founders who need clarity, alignment, and a practical direction; without spending months getting there. One day together. A customer journey map, one redesigned signature experience, an AI opportunity map, and a 90-day action plan.
$5,000 + GST
For sustained change
Your fractional Chief Experience Officer, without the full-time overhead.
An ongoing monthly design partnership for organisations ready to move from one-off improvements to sustained, compounding change. We work alongside your team to implement, test, and embed human-centred experiences across your organisation.
From $10,000/month + GST
For stretched teams
The one person doing three jobs deserves better tools.
A focused engagement for busy leaders in purpose-led organisations. We focus on one challenge and redesign the experience, workflows, systems and identify where AI can genuinely amplify your capacity. We go from idea to implementation, build the tools with you, and train your team to use them independently. Platform agnostic. Ethics-first.
Priced as a project or 3+ month retainer
Trusted by purpose-led organisations across Australia
We take you from idea to bringing it to life. We bring the creativity to solve complex problems and the systems brain to make it happen; the empathy to really understand your context and people, and the engagement to bring them on the journey.
Think Designer, Programme Management, Implementation and Change Champion; in one pocket.
Your prior investment; the CRM, the brand refresh, the process mapping, the training; is the foundation we design from. The goal is to connect what exists into something that compounds.
We create this together. We are not going to bring you a solution that was previously designed for someone else, because it won't work. We co-design, implement alongside you, and stay until it is embedded in how your organisation actually works.
Your world is complex or highly regulated? Those are the problems we love the most. If a solution cannot be delivered by your team within your regulatory environment, it has failed. If it looks the same as everyone else's, it has failed too. Nothing of that exists in SHiFT.
No junior staff doing the work, no handover to an implementation team. No cookie-cutter frameworks applied by someone who has never worked in your sector. You get Cata; from the first conversation through to the last check-in. And yes, we may bring in some experts where we need them, but Cata is still your person.
That is exactly what the Discovery Call is for. Thirty minutes to know each other, see if we are a good fit, understand what's in your mind and to-do list and work out what is most useful for you right now.
Book a discovery call →