We help purpose-led orgs grow their impact and stand out through creative and tailored systems and experiences.

Changing disability services culture for more impact and sustainability

When NDIS reform required Aruma’s 5,000-strong workforce to fundamentally shift how they thought about care and cost, training alone was not the answer. Twenty-six workshops. A co-designed culture strategy. And two years later, not a single dip in employee engagement through major restructures.

“We have numbers that show the strategy worked. I was expecting engagement to drop. It did not.”

This engagement is ongoing. Results documented here reflect work completed to date.

Improving supported employee experience to stand out in the NDIS market

Waverley had compliance covered. What they were missing was an experience deliberately designed for the people at the centre of it. Ten onboarding documents became one. Career conversations were transformed by a policy turned into a game. And every annual renewal form came back complete; for the first time in the organisation’s history.

“We were looking for a unicorn, and we found her. SHiFT with Purpose was the only one that took the time to understand us and didn’t propose a cookie-cutter approach.”

This project predates SHiFT with Purpose. It is included because it is where the method began.

Designing innovative housing solutions for low income people in Argentina

Human-centred design turned a three-month bathroom build into eight hours. In low-income Buenos Aires suburbs, children who had been missing school started attending consistently; because the fundamental infrastructure of their daily lives was finally working.

“Her problem solving and out-of-the-box thinking helped us create a product that had never been created before; even when everyone else said it was impossible.”

This project predates SHiFT with Purpose. It is included because it is where the human-centred methodology was first built and tested.

Redesigning a rehabilitation gym so patients could start to believe they would walk again

Patients were calling the parallel bars a cage. Physios had stopped using them entirely; not because they weren’t clinically useful, but because they were making people give up. A research-led redesign of Ciarec Clinic’s rehabilitation gymnasium, co-led with Studio ‘La Feliz’ and the University of Buenos Aires, changed how the space itself felt and what patients believed was possible inside it.

“It’s great to see them when they feel they are progressing; you see it on their faces. That’s when they start to believe they can do this.”